Suggestions & Complaints

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

How to Make a Complaint

Complaints should be submitted in writing to the Practice Manager by:

• In person or by telephone
• In writing by email to: doctors.rowland@nhs.net or completing a form available from reception.

Alternatively you can contact Birmingham and Solihull ICB on: bsol.patientexperience@nhs.net

Please provide clear and concise details of your concerns.

Complaints on Behalf of Someone Else

We follow strict medical confidentiality rules. If you are making a complaint on behalf of another patient, their written consent will normally be required unless they are unable to provide it due to illness or incapacity. A Third-Party Consent Form is available on request.

Healthwatch Birmingham and Solihull

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